Common issues which may affect individuals with registering on the network are:
- The sim card is placed incorrectly into the device.
- The sim card is damaged
- The sim card is inactive or expired
Here are a few steps to ensure that you are entering the sim card correctly into the device:
Step 1. Based on the device, confirm which type of sim card is supported.
The three common types of sim cards are: Normal, Micro and Nano.
Step 2. Verify the location of the sim card tray and match the position of the sim card in relation to the sim marker as seen below:
Step 3. Ensure the sim card is not damaged.
If the surface or gold foil of the sim card is scratched, or the sim is bent or broken, this can hinder the phone's ability to read the sim card and therefore connect to the network.
Here are a few examples of errors you may observe with a faulty or damaged sim card:
In the event of a damaged sim card, a sim replacement is recommended. This ensures you keep your phone number as it is transferred to a working sim card. Submit your request to have the sim replacement arranged here.