Are you unable to use the active data plan on your phone? Here are some steps you can take to get it working again.
Step 1. Confirm that you still have data available on your account by checking your data balance by dialing *246#
Step 2. If there are no MB available, please switch off the mobile/cellular data feature on your device and contact us immediately at 100 from a Digicel handset, 12465302273 from any device or submit the report here.
Step 3. If data is available, try accessing a Google web page or web-enabled app. This will help confirm if the issue you are experiencing relates to a particular app, or to the entire internet service.
Step 4. If some websites/apps work, the issue you were experiencing may have been a temporary issue, or the problem may be related to one particular app. We suggest restarting the application and trying again.
Example: WhatsApp is working, but the browser is offline.
Step 5. If all websites or apps do not work, please check your APN settings.
Step 6. Check that your mobile data connection has been enabled. You can confirm this by going to settings, then data usage. You will then see the option to have your data turned on/off.
If your phone has the drop-down menu option, you may also enable your mobile data from there.
Step 7. If you have done all of the above and you find more than one person experiencing the same challenge, it may be a network issue. We assure you that we are working diligently to resolve this at the soonest possible time, and so, we urge that you try the service later.